What is Trust and Safety?

Trust and safety refer to the measures that are taken to ensure that individuals and organizations can interact with each other in a safe, secure, and trustworthy manner. These measures may include policies, procedures, and technologies designed to protect against various types of harm or risk, such as physical harm, financial loss, emotional distress, or damage to reputation. Trust and safety measures may also be aimed at preventing or mitigating the negative consequences of accidents, errors, or other unintended events.

Examples of trust and safety measures include:

  • Policies and procedures for handling and reporting incidents or concerns related to safety or security

  • Programs enabling co-ordination of technology firms and law enforcement agencies to prevent illegal behavior online

  • Data protection and security of user information

  • Moderation of user generated content, AI generated content and interaction of users

  • Background checks and verification processes to ensure that individuals and organizations are who they claim to be

  • Security protocols to protect against unauthorized access to sensitive information or systems

  • Technologies and systems that monitor for and prevent potential risks or harms

In general, trust and safety measures are designed to create a sense of confidence and security in the interactions between individuals, organizations or systems in the web, and to minimize the likelihood of harm or negative consequences arising from those interactions.